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Where can I see the actual products?

We operate regular bricks-and-mortar stores where all products are displayed. You can visit one of our showrooms to see our products.

HOME DESIGN OUTLET CENTER NEW JERSEY
400 Secaucus, NJ 07094
Store Hours : M-F : 9am to 6pm
Saturday: 10am to 5pm
(201) 531 0502

HOME DESIGN OUTLET CENTER FLORIDA
3901 NW 77th Ave, Miami, FL 33166
Store Hours : M-F : 9am to 6pm
Saturday: 10am to 5pm
(305) 599 2377

HOME DESIGN OUTLET CENTER CHICAGO
5404 WEST Touhy Ave, Skokie, IL 60077
Store Hours : M-F : 9am to 6pm
Saturday: 10am to 5pm
(847) 676 4000

Can I pick up my order?

Yes, you can pick up your order from our warehouse free of any additional charges. You need to contact our customer service to schedule the pick up.

Do you charge sales tax?

Sales tax will be applied to purchases in New Jersey, Florida, and Illonois

How do you ship the goods?

We ship your order with the most reliable carriers. Items less than 100 lbs ships via Fedex with an option of ground, 2nd day or next day service. Items over 100 lbs ships via common carrier.

How soon can you ship my order?

We can ship your order within 1-2 business days. Depending on your address it usually takes 2-7 business days for the products to arrive.

How much is the shipping?

We have negotiated the best rates with the most reliable carriers. The cost of freight will be calculated at the time of check out before you give your credit card information. Simply add the products in the shopping cart and check out.

How do I know when the freight will arrive?

We will e-mail you a shipping notification with your tracking number after your order ships. If your order is shipped via common carrier, the freight company will contact you in advance to schedule a delivery date and time; we recommend that you have help available upon arrival. The freight company is only responsible for unloading this item off the truck. They will not bring it to your backyard or anywhere else.

What do I expect when the freight arrives?

ALL DELIVERIES ARE CURBSIDE; the freight company is only responsible for unloading this item off the truck however, they may bring it onto your driveway/garage but not to your backyard or anywhere else inside the house.

What if the products get damaged during shipment?

We will pack your material well enough to protect it against any damage during the shipment.

Before signing for delivery, count the boxes and inspect the package for any potential damage that may have occurred while in transit. However, it's normal for the packaging to show some wear.

If there's a visible damage when you receive the package simply refuse* the shipment and we will replace your order free of charge. Before any package is refused these simple steps should be followed otherwise your damage claim will not be honored.

     - Call Home Design Outlet Center customer service at 1-800 -701-0388.

     - Take pictures of the damaged package.

     - Note the damage on the bill of lading before you sign for it.

*If you refuse an item for any reason other than it's damaged, you will be billed for additional shipping charges.

What if there's a damage inside the cartons?

If damage is discovered after the freight bill is signed, contact Home Design Outlet Center customer service dpt. within 7 days. We will ask that you send the pictures showing the damage. We will review your claim and replace the merchandise if necessary. For minor damages such as, but not limited to paint level imperfection on the cabinet or small corner chip on the marble, we reserve the rights to provide material or credit. Rejection of delivery on this level of minor damages will result in automatic cancellation of the order and default into the *return policy.

What if I change my mind after placing an order?

If an order is cancelled before the goods ship your payment will be fully refunded. If you want to cancel an order after the goods ship, you still can return the product for a full refund but you will be responsible for freight charges for both ways. (Shipping and Returning freight charges).

What are the conditions for 30 Days Money Back Guarantee?

You can return the merchandise within 30 days for a full refund. Customer is responsible for returning the merchandise in resalable condition in its original box. Shipping charges will be the responsibility of the customer. After the product is received full refund minus the shipping charges will be issued.

What's the return policy for Natural Stone Products?

All sales are final for the natural stone products.

The pictures are for representational purposes only; they may not be exactly the same as you see on your screen. We offer samples to encourage our customers to see the color for themselves.

We only offer carefully selected 1st quality natural stone products unless specifically stated in product description. Please note that color and shade variation is an inherent characteristic of natural stone. Color and shade variation doesn.t mean that tiles have defects.

Please inspect the tiles prior to installation. The installer has the final inspection responsibility to pull out and not install the pieces with noticeable color and shade difference. It.s suggested that installer mix pieces from several different cartons to blend to show the natural beauty of stone.

No claims will be honored and no refunds will be issued after tiles are installed.

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Home Design Outlet Center Ships To The Following States: Alabama (AL), Alaska (AK), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Carolina (NS), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)
New Jersey
400 County Avenue
Secaucus, NJ 07094
(201) 531-0502		 Miami
3901 NW 77th Avenue
Miami, FL 33166
(305) 599-2377		 Chicago
5404 West Touhy Avenue
Skokie, IL 60077
(847) 676-4000		 Virginia
44901 Falcon Place
Sterling, VA 20166
(571) 203-0010