Home Design Outlet Center: Return Request

Return Policy:

Please note the surface characteristics of natural marbles are as subjective as it gets. Natural veining, crystal lines, local crystallization sometimes can be interpreted as defects as per the personal taste. We have spent a lot of efforts to make sure each piece is at least at the industrial average and all our product went through 100% inspection at the factory and distribution center before freight. Due to the nature of internet commerce, there is no opportunity to tailor to each individual’s taste in marble characteristics. Please note all our furniture is handmade and there might be characters to each item that can be interpreted as imperfection. We do not consider these characteristics as reasons for delivery refusal. The refuse of delivery is for freight damage/wrong item. If you refuse the item when there is no freight damage or decide to return the product for any other reasons after/at the item arrival, the return policy is then in effect.

Return Request:

Return must be authorized by contacting our customer service 800-701-0388 within 7 days of item arrival.
Return MUST be in its original packaging or WELL PACKED for freight. Photos are required to be sent via email to: customerservice@homedesignoutletcenter.com showing the item repacked is in good/ original condition and freight ready before we authorize the return.
Buyer is responsible for additional S&H charges for the return freight to our warehouse in any other event besides damage/wrong item.

*** Home Design Outlet Center reserves the right to add/change our policies without prior notice. All policies are in effect once posted/ changed on this website. ***
www.homedesignoutletcenter.com

Showroom Locations

New Jersey 400 County Avenue
Secaucus, NJ 07094 P: (201) 531-0592 F: (201) 531-0503 Directions

Miami 3901 NW 77th Avenue
Miami, FL 33166 P: (305) 599-2377 F: (305) 599-2547 Directions

Chicago 5404 West Touhy Avenue
Skokie, IL 60077 P: (847) 676-4000 F: (847) 676-4001 Directions

Virginia 44901 Falcon Place
Sterling, VA P: (571) 203-0010 F: (571) 203-0038 Directions

Philadelphia 1926 Washington Ave
Philadelphia, PA 19146 P: (215) 735-1550 F: (215) 735 1555 Directions

Orlando 998 North Semoran Blvd
Orlando, FL 32807 P: (407) 730-9292 F: (407) 730-9293 Directions

California 6170 Valley View Ave
Buena Park, CA 90620 P: (714) 523-1352 F: (714) 523-1369 Directions

Texas 8017 Pinemont Dr. Ste 200
Houston, TX 77040 P: (713) 343-2381 F: (713)-343-2382 Directions

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